Direct billing for counselling in Victoria, Mill Bay, BC & online

If your extended health plan has coverage for counselling we can send the claim to your insurer for you, so you don't have to pay the full session fee up front and wait to be reimbursed. Direct billing is available for in-person counselling in Victoria and Mill Bay and for online counselling across BC.

Book a free 20-minute consult

Take the 1-minute match form

How direct billing works

  1. Book a free consult

    Book a free 20-minute consult, or fill out the 1-minute match form.

  2. Share your insurance details

    When you book a full session, give us your plan provider, group ID and member ID.

  3. Attend your first session

    We submit the claim to your insurer.

  4. Pay any remaining portion

    You pay any portion your plan doesn't cover.

Insurers we direct bill

  • AGA Financial Group
  • Alberta Blue Cross
  • belairdirect (formerly Johnson Inc.)
  • Beneva Inc.
  • BPA (Benefit Plan Administrators)
  • Canada Life
  • Canadian Construction Workers Union (CCWU)
  • Chambers of Commerce Group Insurance
  • CINUP
  • ClaimSecure
  • Coughlin & Associates
  • Cowan
  • Desjardins Insurance
  • Equitable
  • First Canadian
  • GMS
  • GPM Group Benefits
  • GroupHEALTH
  • GroupSource
  • Industrial Alliance
  • Johnston Group
  • LiUNA
  • Manion
  • Manulife
  • Maximum Benefit
  • MDM Insurance Services
  • Pacific Blue Cross
  • People Corporation
  • Quikcard
  • RWAM Insurance Administrators
  • Simply Benefits
  • Sun Life
  • TELUS AdjudiCare
  • Union Benefits
  • UV Insurance

Don't see your insurer? That doesn't mean you don't have coverage. You can pay at your session and submit your receipt to your insurance provider for reimbursement.

What your plan pays depends on your specific coverage, so it's worth confirming the details with your insurer before your first session.

Check your coverage first

Plans vary a lot. Before your first session, ask your insurer:

  • Does my plan cover counselling or psychotherapy, and for which counsellor credentials?

  • How much does it pay per session, and what is the yearly maximum?

  • Is there a deductible or co-pay?

  • Do I need a doctor's referral?

Your benefits booklet or online member portal may have the answers too.

Other ways to cover the cost

Direct billing is one option among several. Our Choose What You Pay tiers let you pick a rate that fits your budget. If your counselling is connected to a car accident or a crime, see ICBC counselling and CVAP counselling.

We also work with partners including the First Nations Health Authority, Veterans Affairs Canada and the Ministry of Children and Family Development. Contact us to ask about free or subsidized counselling.

Frequently Asked Questions

  • Yes. We direct bill for in-person sessions in Victoria and Mill Bay and for online sessions across BC, where your plan allows.

  • That depends on your plan and your counsellor's session fee. Your insurer pays its share and you pay the rest. You can see our fee options on our Choose What You Pay page.

  • If your claim is declined you will be responsible for the charge. You can pay via credit card through our Jane system, or you can e-transfer us at admin@strengthinheart.ca .

  • No. The 20-minute consultation is free for new clients.

  • Some plans require a doctor's referral and others don't, so please check with your insurer.

Ready to start?

Book a free 20-minute consult, or call or text 1 (888) 520-9151, or email admin@strengthinheart.ca. We'll take care of the details so you can focus on getting support.